Dear Miss Dewey Decimal
Thank you for contacting Moving Help® Customer Support.We are sorry to hear that you incurred damages on your move. You certainly have the right to pursue the Moving Helper for any compensation.
We do not perform service nor do we endorse the moving helper or their services. If any damages occur you are to pursue the moving helper that serviced you for compensation not Emove.
Thank you,
Jesus
Moving Help® Customer Support Team
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Dear Jesus,
I am actually more upset that one of the movers sent me an innapropriate text message. When I gave my phone number to eMove it was so that I could be contacted regarding the scheduling of movers, it was NOT so that I could recieve sexual solicitations. Damage to my property aside, I feel violated that these men came into my home, know where I live, have my phone number and are now using it for their own personal amusement. I find it very upsetting that you did not respond to that portion of my e-mail. Do you condone this sort of behavior in movers? When I provide my phone number and address to eMove is this what I should expect? I understand that you do not endorse the moving help or their services, but I feel that you have some sort of responsibility to protect the users of your website from sexual harrassment. As I said, I have used eMove several times in the past and have had positive experiences. However, I now have serious reservations about using your site ever again (or recommending it to friends, which I have also done in the past). I would like to know what type of action you take when you are informed of this type of misconduct.
Sincerely,
Miss Dewey Decimal
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1 comment:
first of all, the Jesus thing is hilarious.
But on a more serious note, e-Move seems to be pushing all the blame away from themselves. The reply is completely cold and they almost sound annoyed- like they are bothered by the fact that you are telling them some very valid and troubling things!
I'll tell you one thing, I will never use e-Move as a result of this.
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